• Complex
  • Title
  • Author
  • Keyword
  • Abstract
  • Scholars
Search
High Impact Results & Cited Count Trend for Year Keyword Cloud and Partner Relationship

Query:

学者姓名:胡楠

Export Sort by:
Default
  • Default
  • Title
  • Year
  • WOS Cited Count
  • Impact factor
  • Ascending
  • Descending
< Page ,Total 1 >
What do hotel customers complain about? Text analysis using structural topic model SSCI
期刊论文 | 2019 , 72 , 417-426 | TOURISM MANAGEMENT
WoS CC Cited Count: 2
Abstract&Keyword Cite

Abstract :

The ability to understand the causes of customers' complaints is critical for hotels to improve their service quality, customer satisfaction, and revenue. This study adopts a novel structural topic model text analysis method to analyze 27,864 hotel reviews in New York City, and show that it leads to improved inference on consumer dissatisfaction. Our results reveal 10 topics, whose appearances in the negative reviews are substantially higher than those in the positive reviews. In addition, we investigate how customer complaints vary across different hotel grades. Results indicate that customer complaints for high-end hotels are mainly related to service issues, whereas customers of low-end hotels are frequently annoyed by facility-related problems. This research contributes to the hospitality literature by enhancing our understanding of the aspects of hotel customers' dissatisfaction through rigorous statistical analysis, their correlations, and importance for different hotel grades.

Keyword :

Customer dissatisfaction Text mining Tripadvisor Online hotel reviews Structural topic model

Cite:

Copy from the list or Export to your reference management。

GB/T 7714 Hu, Nan , Zhang, Ting , Gao, Baojun et al. What do hotel customers complain about? Text analysis using structural topic model [J]. | TOURISM MANAGEMENT , 2019 , 72 : 417-426 .
MLA Hu, Nan et al. "What do hotel customers complain about? Text analysis using structural topic model" . | TOURISM MANAGEMENT 72 (2019) : 417-426 .
APA Hu, Nan , Zhang, Ting , Gao, Baojun , Bose, Indranil . What do hotel customers complain about? Text analysis using structural topic model . | TOURISM MANAGEMENT , 2019 , 72 , 417-426 .
Export to NoteExpress RIS BibTex
Does director interlock impact the diffusion of accounting method choice? SSCI Scopus
期刊论文 | 2017 , 36 (4) , 316-334 | JOURNAL OF ACCOUNTING AND PUBLIC POLICY | IF: 1.796
WoS CC Cited Count: 1 SCOPUS Cited Count: 2
Abstract&Keyword Cite

Abstract :

This paper examines the influence of director interlock on firms' discrete accounting method choices from the perspective of behavior diffusion. We argue that firm managers will imitate their interlocked-partner firm's accounting method choices when choosing their own accounting methods. We find that when there is an interlock relationship between two firms, their accounting method choices, including inventory and depreciation methods, are similar to each other, indicating that accounting method choices can diffuse across firms through director interlock. In addition, such similarity is greater the longer the interlock relationship between the two firms is and as uncertainty increases. Further, the interlock effect on depreciation methods is larger for firms whose interlock directors have accounting backgrounds. Finally after considering sample selection bias, the influence of industry homogeneity, the issue of endogeneity, the influence of interlock direction, using accruals as a measurement of the aggregations of accounting method choices, and so on, our results are still robust. (C) 2017 Elsevier Inc. All rights reserved.

Keyword :

Behavior diffusion Similarity Director interlock Accounting method choice

Cite:

Copy from the list or Export to your reference management。

GB/T 7714 Han, Jie , Hu, Nan , Liu, Ling et al. Does director interlock impact the diffusion of accounting method choice? [J]. | JOURNAL OF ACCOUNTING AND PUBLIC POLICY , 2017 , 36 (4) : 316-334 .
MLA Han, Jie et al. "Does director interlock impact the diffusion of accounting method choice?" . | JOURNAL OF ACCOUNTING AND PUBLIC POLICY 36 . 4 (2017) : 316-334 .
APA Han, Jie , Hu, Nan , Liu, Ling , Tian, Gaoliang . Does director interlock impact the diffusion of accounting method choice? . | JOURNAL OF ACCOUNTING AND PUBLIC POLICY , 2017 , 36 (4) , 316-334 .
Export to NoteExpress RIS BibTex
10| 20| 50 per page
< Page ,Total 1 >

Export

Results:

Selected

to

Format:
FAQ| About| Online/Total:2859/65284121
Address:XI'AN JIAOTONG UNIVERSITY LIBRARY(No.28, Xianning West Road, Xi'an, Shaanxi Post Code:710049) Contact Us:029-82667865
Copyright:XI'AN JIAOTONG UNIVERSITY LIBRARY Technical Support:Beijing Aegean Software Co., Ltd.